Truck Dispatch Services https://truckdispatch360.com Best Truck Dispatching Services in USA Wed, 10 Jul 2024 17:59:40 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 https://truckdispatch360.com/wp-content/uploads/2020/07/cropped-Truck-dispatch_symbol-color-1-e1594848121362-32x32.png Truck Dispatch Services https://truckdispatch360.com 32 32 10 Common Mistakes in Truck Dispatching and How to Avoid Them https://truckdispatch360.com/10-common-mistakes-in-truck-dispatching-and-how-to-avoid-them/ https://truckdispatch360.com/10-common-mistakes-in-truck-dispatching-and-how-to-avoid-them/#respond Wed, 10 Jul 2024 17:57:46 +0000 https://truckdispatch360.com/?p=3228

10 Common Mistakes in Truck Dispatching and How to Avoid Them

Like many logistics-oriented sectors, the world of truck dispatching relies on systemic efficiency in order to work. There are often multiple stopping points to make, different types of cargo to load and offload, and no small degree of communication to uphold.

Being prepared for hold-ups and mistakes along the way is crucial for avoiding issues and ensuring that goods get transported successfully at every point of the route.

But which mistakes are the most common, and how can drivers and the companies they work for avoid them? Below, we’ll explore ten of the most frequently occurring mistakes in truck dispatching and how to avoid them for a better, faster, and more seamless logistics process.

Truck Dispatcher Mistakes and How to Avoid Them

Not Leveraging Technology as a Truck Dispatcher

The biggest mistake any truck dispatching company can make today is failing to utilize the broad spectrum of software tools available for logistic optimization.

Today, there are all kinds of technologies available that can help with driver communication, route optimization, compliance regulation, customer feedback, and many other essentials for a smooth-running dispatch process.

Technology can help with everything from fleet management to driver safety. By investing in the right technology for your fleet, you can avoid a number of common trucking mistakes.

Poor communication

When your drivers are out on the road, there are a few different people or companies they need to be in contact with. The cargo recipient, other drivers, fleet managers, and emergency resources are just some of the entities that a driver may need to communicate with.

Equipping your fleet with the right communication tools is absolutely necessary to avoid issues. Limited communication not only puts drivers’ health and safety at risk but also prevents operations from running smoothly throughout the day.

Ignoring Driver Preferences

Drivers are, first and foremost, regular people. They have needs just like any other type of employee. Some might say even more than the average Joe due to the long, often isolated, hours that truckers work due to the nature of the job.

Ignoring or neglecting driver preferences can lead to low employee morale and a high turnover rate, neither of which are good for business.

However, you can avoid these problems by listening to employee complaints and taking their suggestions seriously when they arise. The more needs you can meet, the happier and more productive drivers will be in the long run.

Poor Freight To Truck Matching

Different loads require different trucks. Failing to match these two crucial parts of the dispatch process can result in unnecessary stalling and vehicle damage, which can hinder efficiency and slow down the process.

Fortunately, accurately matching loads to trucks is not an overly complicated affair—it just requires the input of an expert who understands how different trucks work and what kind of loads they can reasonably take.

Ignoring Broker or Customer Preferences

Customers are your lifeline. Ignoring their preferences and availability windows will not only frustrate them and drive them away, but it will also hamper your productivity schedule. Make it easy for customers to vocalize their preferences and respect their wishes as best you can.

Neglecting Regulatory Compliance in Trucking

Compliance laws are not static. In fact, the FMCSA tends to update them on a fairly regular basis. Failing to take note of them can result in serious legal trouble for you and your drivers.

Keeping up to date with vehicle and logistic compliance is crucial for any fleet company that wants to avoid fines, legal battles, and general hiccups.

It’s an easy one to avoid, though—just make sure your team is fully informed about every regulatory change throughout the year. You can do this by using a compliance tool, keeping up with the news, and adding regulatory compliance to your staff’s responsibilities.

Insufficient Route Planning

Ineffective route planning can lead to several issues. Not only does it slow down operations and make customers unhappy, but it also hampers driver productivity and can contribute to employee satisfaction.

For instance, directing a driver on a longer route than necessary can cause unnecessary fatigue, frustration, and poor driving behavior.

It can also result in an excessive amount of fuel being used. The solution? Use a route-mapping app to find the fastest options available.

Overloading The Truck Drivers

Another common mistake in the truck dispatching industry is overloading drivers with deliveries. Don’t give drivers more than they can reasonably deliver within a working day; otherwise, the risk of employee unhappiness and customer ire is all too high.

Instead, monitor the loading strategies and review them regularly to ascertain when a load becomes too much. Listen to the drivers—they know what they’re talking about!

Overlooking Vehicle Maintenance

Vehicle maintenance is crucial to dispatch optimization. And sadly, it’s also one of the most common pitfalls in the industry. and generally obstructs efficiency. A lack of maintenance could lead to a dangerous accident or chemical spill, a fatal collision, or simply a lack of overall efficiency.

Don’t let that happen to your fleet. Using a maintenance app or keeping strict records of vehicle servicing throughout the year will save you time, money, and potentially loss of lives. Deal with each issue promptly.

Lack Of Flexibility

There’s only so much you can do to prepare for bumps in the road. But being too rigid about how you operate can be just as prohibitive as being too lax.

Allow some room for adaptability so that your customers, drivers, and everybody else involved can make adjustments where needed and roll with the changes as they happen. Just ensure that you always prioritize safety and security, and that changes don’t have any potentially negative long term effects.

Reducing Errors in Trucking To Increase Efficiency

Mistakes are a part of life. But that doesn’t mean there aren’t ways to minimize their negative impact or even avoid them entirely. In the logistics industry, efficiency is everything, and being aware of common pitfalls is necessary for maintaining control over operations.

By investing in telematics technology, enhancing communication, listening to driver needs, and keeping up with vehicle maintenance, you can create a sustainable logistics system that benefits both drivers and customers, both now and in the future.

Do you need the best truck dispatch company in the US to handle your dispatching needs and keep your trucks on the road? Hire us for help.

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How To Start A Trucking Business in 2024 – Complete Guide https://truckdispatch360.com/how-to-start-a-trucking-business/ https://truckdispatch360.com/how-to-start-a-trucking-business/#respond Wed, 24 Apr 2024 18:10:52 +0000 https://truckdispatch360.com/?p=3143

How To Start A Trucking Business in 2024

2024 Trucking Business Starter Guide

The trucking and logistics industry has seen steady growth over the past few years as the e-commerce market continues growing exponentially year-on-year, driving the need for products to be transported across local and international lines. This has spurred many entrepreneurs to start their own trucking business and capitalize on the growing demand for trucking services.

If you want to follow their lead, now is a good time to enter this industry and establish your business. However, whether you decide to embrace being an owner-operator or open a full-scale trucking business with multiple employees, you’ll need a comprehensive business strategy and a clear idea of how you want to run it.

Below, we’ve gathered some key statistics about the current state of the trucking industry as well as seven steps you can follow to build a trucking company that is profitable and sustainable.

Starting A Trucking Business In 2024: Key Figures

Performing research and gathering information on the industry you’re about to enter is a fundamental step in the process of starting a business. Before we run through the steps needed to start and implement a successful trucking business in 2024, let’s look at the current trucking landscape at a glance:

  • Time needed to build—With a good strategy and access to the necessary resources, you can build a trucking business within 2-4 months.

  • Average startup budget – The average startup budget for current trucking businesses is $100,00 and $275,000.

  • Profitability – Done right, a trucking business can be highly profitable. The average profit earned by a trucking company in the US in 2024 is $58,000 to $188,000 per year.

  • Industry growth – The trucking industry is slowly but steadily increasing. The CAGR for the freight and trucking industry is forecasted at 47% between 2024 and 2028.

Step-by-Step Guide To Starting A Trucking Business In 2024

Starting a business is always a big undertaking whether you are new to the trucking industry or have some experience in it. But having a guide to shed light on those crucial first steps can have enormous practical value.

From crafting a business plan to marketing your business, here are six steps anyone can follow to understand what it takes to build a trucking company from the ground up in 2024.

Create a suitable business plan

All successful businesses start with a solid business plan. You won’t be able to move forward until you have mapped out the kind of business structure you would like to create and how you’d like to approach its long-term operations.

First, you need to cover the basics, such as your company name, location, and pricing structure.

Determine whether you will need a loan to get the operation started and how scalable you want the business to be, and identify an arrangement in which your legal protection is balanced with the benefits.

Determine what kind of trucking business you want to run

Trucking is a broad industry. Several business types in this market are worth considering, and the right one for you will depend on your budget size, where you are based, and how much financial and legal responsibility you are willing to take on.

Some popular trucking business types include:

  • Local trucking
  • Long-haul trucking
  • Intermodal trucking
  • Container trucking
  • Flatbed trucking

Each of these trucking business models comes with unique challenges and advantages. Having a clear vision for the future of your trucking business is an integral step in the business startup process.

Identify your target market

Who are the types of clients you would most like your business to attract? Which regions, demographics, and product markets are you most interested in working with? Are your preferences profitable?

Identifying and understanding your target market is absolutely essential for starting any business, and a trucking business is no exception. The more you understand who your target clients are, the easier it will be to develop a business model that meets their needs and expectations.

The best way to identify your target market is to conduct deep market research and consult with your associates about which clients will most benefit your business plan.

Obtain trucks and other necessary equipment

You won’t have a trucking business without a fleet of reliable, safe trucks. As the driving force behind your business, the right vehicles and machinery are crucial for ensuring that you can fulfill client needs and make a sustainable profit.

The right trucks for your trucking business will ultimately depend on how far the vehicles will be traveling and what kinds of products you expect to be transporting. You’ll also need to ensure your trucks meet all expected safety standards to reduce the chance of truck accidents.

In terms of technology and other resources, you will need access to a base loading zone, safety tools, trolleys, and packaging materials to ensure that the products you transport are handled properly and your drivers can perform their job with the least possible risk.

Recruit and hire a strong team

Aside from the trucks themselves, a strong team of employees is the most important component of a successful freight and transportation business. You’ll need not only a reliable team of drivers but also on-site managers, lifters, runners, administrative staff, and safety supervisors.

As your business grows, the need for financial and project management is also likely to arise. Many of these tasks can be performed by a small team of knowledgeable individuals, but a larger team will mean greater work output and more profit as clients roll in. 

Start operating and marketing your business

Once you have obtained the necessary documents, licensing, and insurance for running a legitimate trucking business, you can begin marketing your services to the world and getting paid for your freight services.

Remember, businesses can take a while to get on their feet. Sometimes, it can be years before serious profit is earned. But with a solid business strategy, a well-planned budget, and excellent customer service, there’s no reason why your business can’t make a name for itself in the trucking industry.

A Solid Business Opportunity

2024 is a good year to start a trucking business. With the freight and logistics industry growing larger every year and consumers demanding more home-delivered products, the outlook for trucking businesses is strong.

By performing deep market research, developing a robust business plan, obtaining the right supplies and technology, and recruiting a strong team, you can set your trucking business up for success in 2024 and beyond.

Do you need to hire the best truck dispatch company in the US to handle all your dispatching needs and keep your trucks on the road? We can help.

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How To Be A Truck Dispatcher From Home https://truckdispatch360.com/how-to-be-a-truck-dispatcher-from-home/ https://truckdispatch360.com/how-to-be-a-truck-dispatcher-from-home/#respond Thu, 22 Sep 2022 18:06:43 +0000 https://truckdispatch360.com/?p=2971 Read More »How To Be A Truck Dispatcher From Home]]>

How To Be A Truck Dispatcher From Home

How To Dispatch Trucks From Home

Post-pandemic, many jobs have been shifted to remote, cutting out many hours wasted in commuting, and working from the comfort of the home.

You may consider the benefits of working as a truck dispatcher from home, for a trucking company, where you can work with no cap on your income with a commission-based job. As a truck dispatcher, you are a point of contact between brokers, clients, and drivers. In order to do your job, you should be able to communicate and organize schedules.

In order to work remotely as a truck dispatcher, you will need your phone and your computer/laptop with internet service. This will allow you to perform your job duties as a truck dispatcher remotely, which is to locate, negotiate, and book loads for their clients. As long as you have internet service on a computer/laptop, you can open the load board and fulfill your truck dispatcher duties. You can negotiate then with a broker, once you’ve found a load that meets your client’s needs.

We teach the exact steps on what exactly is required to fulfill your duties as a truck dispatcher in our online Truck Dispatcher Training course, answering any questions you may have.

Now, once you’ve negotiated the load with a broker, you complete paperwork such as a broker carrier agreement. You can complete this paperwork remotely by using a PDF editor app and e-fax the completed paperwork to the broker.

Then, you simply wait for the rate confirmation, which will most likely be communicated via email. Then, you relay this information to your client/driver. Thus, your job is complete and you have successfully fulfilled your duties, even while working remotely. You can work from anywhere in the world, as long as you have good phone and internet service, allowing seamless communication between you and the parties to the transaction.

In our Truck Dispatcher Training Course we show you exactly how this can be done remotely, and you can live and make money as a truck dispatcher from the comfort of your own home, averaging about $1,500-$1,800 a week as a top-performing dispatcher for trucks.

If you want to learn more about How To Become A Truck Dispatcher, read our step by step guide we’ve created for you here

how to be a truck dispatcher from home

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Average Fuel Mileage for Semi Trucks https://truckdispatch360.com/average-fuel-mileage-for-semi-trucks/ https://truckdispatch360.com/average-fuel-mileage-for-semi-trucks/#respond Fri, 11 Mar 2022 21:49:09 +0000 https://truckdispatch360.com/?p=2958 Read More »Average Fuel Mileage for Semi Trucks]]>

Average Fuel Mileage For Semi Trucks

Which Semi Truck Gets The Best Fuel Mileage

Semi-trucks get an average of 6.5 miles/gallon. This number depends on the make, model, and the conditions of driving the semi (incline, load weight, etc…). On a full tank of diesel fuel, semi-trucks typically travel around 2,000 miles (referenced for a tank of 300 gallons). Semi-trucks on average drive 54,000 miles a year. Due to the large mileage that trucks need to drive due to the nature of their work, it is important to consider what trucks have the best MPG.

Currently, these are our top semi-trucks that get the best fuel mileage:

Semi-Truck Mileage
Freightliner Evolution I 10.67 MPG
International ProStar ES9 MPG
Kenworth T680 Advantage 9 MPG
Peterbilt 579 Epiq9 MPG 
Mack Pinnacle7.6 MPG
Volvo VNL 6705.2 MPG
Freightliner Columbia 5 MPG
Volvo 780 Ishift 5 MPG
Kenworth T600B4 MPG

 

To make the best of your truck, you need the best truck dispatch company on your side.

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What Kind of Insurance Do Truck Drivers Need https://truckdispatch360.com/what-kind-of-insurance-do-truck-drivers-need/ https://truckdispatch360.com/what-kind-of-insurance-do-truck-drivers-need/#respond Fri, 11 Mar 2022 21:24:23 +0000 https://truckdispatch360.com/?p=2948 Read More »What Kind of Insurance Do Truck Drivers Need]]>

What Kind of Insurance Do Truck Drivers Need

What Insurance Do Truck Drivers Need

Insurance is necessary for truckers and trucking businesses. The specific type of insurance will depend on the type of vehicle or cargo. We suggest staying in touch with your insurance broker so you can get the best benefits from each policy.

In order to operate legally, these entities need insurance. It is a federal requirement to have auto liability. This provides protection if a 3rd party is injured. 

Required insurance For Truck Drivers: 

  • Proof of liability insurance

This insurance is necessary for the Operating Authority/MC number application for the DOT and FMCSA. Under any safety inspection, you will be asked for proof of insurance.

Safety Assurance for Customers

Shippers want to trust you with freight, proof of liability insurance provides peace of mind. They don’t want damaged cargo or late deliveries to affect their business negatively. If an accident does occur, the shippers are protected by your liability insurance.

Safety Assurance for Yourself

Not only does insurance provide peace of mind for shippers, it protects you. If there is damage to your freight, vehicle, or driver, you won’t have to pay for it out of pocket. Insurance will cover the cost, and you can continue running your business. These insurances protect you from the high costs of potential lawsuits. Also, you will qualify for leases and contracts as long as you have insurance and shippers will want to work with you. 

What Insurance Do Truck Drivers Need to Operate?

Required:

  • Public liability insurance 
  • Cargo insurance 
  • Surety Bond/Trust Fund Agreement 
  • Service of Process Agents 
  • Endorsement for Motor Carrier Policies of Insurance for Public Liability 

Overview: 

    • Public liability insurance

You need this for physical injury or property damage that was caused by your truck. Not only does it cover the driver, it covers third parties who may have been injured. Also, if you damage public property, it will cover that as well. Normally this insurance covers between $750,000 and $5,000,000. 

    • Cargo insurance 

This is for damage to the freight itself, including employee mistakes, Customs problems, theft, etc… You are required by FMCSA to get cargo coverage of $5,000/vehicle and $10,000/occurrence.  

    • Surety Bond/Trust Fund Agreement. 

This is needed for drivers. Coverage of $75,000.

    • Service of Process Agents

This is a representative who you can designate/may have to pay for who will be responsible for court papers that may be served in a proceeding against an entity. 

Additional insurance considerations for yourself

These may not be required but they are there to protect you when things inevitably go wrong.

  • Health insurance 
  • Disability insurance 

Insurance may seem like a hassle to obtain, however, insurance protects you. If you have any questions, feel free to contact Truck Dispatch 360  at (404)-987-8447.

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Top Reasons to Be an Owner-Operator https://truckdispatch360.com/top-reasons-to-be-an-owner-operator/ https://truckdispatch360.com/top-reasons-to-be-an-owner-operator/#respond Fri, 11 Mar 2022 19:34:13 +0000 https://truckdispatch360.com/?p=2935 Read More »Top Reasons to Be an Owner-Operator]]>

Top Reasons to Be an Owner-Operator

Reasons To Be An Owner Operator Truck Driver

The truck industry is growing fast. Drivers are increasingly switching over to owner-operators as the financial reward is much greater.

Top Reasons To Become An Owner Operator

5) The sky's the limit.

As an owner-operator you have complete control over how much money you make. How you run your business and the efficiency of your operations will determine your financial compensation.

4) Executive Business Decisions

As an owner-operator, the only policy you need to follow is your own. You don’t need to follow another company’s policy unless you lease to them. You’re your own boss.

3) Picking Your Own Routes

You can pick any route and can pick any load. You’re no longer told by a company what route to drive by the carrier.

2) Tax Deductions

You get to benefit from tax deductions that company drivers don’t get to experience.

1) Flexibility

Your lifestyle is not controlled by a schedule someone else created. As an owner-operator you make your own schedule. You check out our other article if you want to learn how to become an owner-operator truck driver.

After you’ve become an owner-operator, the next step is to hire a truck dispatch company that can handle all your dispatching needs and keep your truck rolling. If you would like to do your own dispatching, it would be highly beneficial to take a truck dispatcher training course to get yourself familiarized with the industry and learn to dispatch. 

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How To Become An Owner Operator https://truckdispatch360.com/how-to-become-an-owner-operator/ https://truckdispatch360.com/how-to-become-an-owner-operator/#respond Fri, 11 Mar 2022 18:45:12 +0000 https://truckdispatch360.com/?p=2925 Read More »How To Become An Owner Operator]]>

How to Become an Owner Operator

Steps To Become An Owner Operator Truck Driver

Becoming an owner operator truck driver is attractive because owner operators generally earn higher per-mile rates than company drivers. If you run your company efficiently, you can make significantly more money as an owner operator. As an independent contractor, you control how much money you can make and this makes world of a difference.

How to Become an Owner Operator

1) Plan

Before you start, you need a business plan. You must make sure that your finances can cover expenses for the first year of operating your business. You’ll need to pay for insurance, normal living expenses, and equipment. This is crucial in alleviating any potential financial risk you may face.

2) Qualifications

In order to get qualified you need to obtain your CDL (Commercial Driver’s License) so that you can operate a Commercial Motor Vehicle (CMV). You must obtain your CDL in your home state. There are 3 steps in getting your CDL. 

First, get the Commercial Learner’s Permit (CLP). This will allow you to practice on the road but you must have someone with an active CDL supervising. Obtaining the CDL involves tests and a background check on your driving record within the last 10 years. Usually, a DOT medical card is necessary. In order to prepare for the permit testing, study the CDL manual for your state. For example, see the Illinois CDL study guide. 

Second, after obtaining your permit (CLP), you need to complete the entry-level driver training. You can find a training provider on the training ELDT provider registry

Third, obtain your CDL (commercial driver’s license). Once you’ve had your CLP for 14 days and completed your ELDT training, you can take the skills test for the CDL. There are 3 parts to the test including: Vehicle Inspection Test, Basic Controls Tests, and Road Test.

3) The Building Basics

Make sure to allocate a sufficient amount of time in picking and purchasing your truck. You need to keep in mind the load and the route. Have your financial budget in mind when purchasing your equipment. Compare the actual costs you encounter for your equipment to the initial business plan you created. To be a successful owner-operator, planning and preparation and making efficient decisions is necessary.

How to Become an Owner Operator

4) Registration

After obtaining your CDL you need to register your business in your state. The state you register in depends on where you choose as your headquarters. The registration process is typically a seamless and easy process, so it should not take long.

5) How to run your business

Now you need to make the decision whether as an owner-operator will you operate under your own authority or lease to a company. If you’re under your own authority, you have to find clients and manage your business. This option allows you the freedom to make all your own choices. 

However, if you lease to a company it may be a smoother way to run your business as the loads and lanes will be taken care of for you. The downside is, you give up some of your business freedom in following the regulations of the company you lease with. Depending on your business expectations, make the decision to be an owner-operator under their own authority or lease to a company.

6) Insurance

Depending on the state you’re registered in, there will be insurance requirements to comply with. Make sure the insurance you pay for has coverage in the states you will operate in. Legal compliance is a must in successful business operations of owner-operators.

After you register your company, obtain your equipment, complete all your filings with the FMCSA and obtain insurance coverage, the next step is to hire a truck dispatch company that can handle all your dispatching needs and keep your truck rolling. If you would like to do your own dispatching, it would be highly beneficial to take a truck dispatcher training course to get yourself familiarized with the industry and learn dispatching. 

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How To Become A Truck Dispatcher https://truckdispatch360.com/how-to-become-a-truck-dispatcher/ https://truckdispatch360.com/how-to-become-a-truck-dispatcher/#respond Tue, 22 Feb 2022 04:13:45 +0000 https://truckdispatch360.com/?p=2864 Read More »How To Become A Truck Dispatcher]]>

How To Become A Truck Dispatcher

How To Become A Truck Dispatcher

Being a truck dispatcher means negotiating, booking loads, handling paperwork, arranging and coordinating the delivery of various cargo loads between two primary groups: brokers and carriers (truck drivers).

To be a successful truck dispatcher, one must communicate effectively, have strong organizational skills, and be able to problem-solve.

There are many benefits of becoming a truck dispatcher. Since it is a profession, one of the main questions interested parties have is how much you can reasonably expect to make. According to salary comparison site Comparably, the middle 57% of truck dispatchers make between $42,806 and $107,015. Salary research site Salary.com puts the median salary at $51,176, with the top 75% of earners earning at least $60,013.

Beyond the salary for truck dispatcher, it also offers the flexibility of being able to work from your home. In a world where more and more work is going remote, having the security of a job that can be done from the convenience of one’s home is an undeniably positive aspect.

Beyond the basic elements of the job and the salary lie many important details. We have put together this guide to becoming a truck dispatcher to help those interested with the following:

  • The job duties and responsibilities of a truck dispatcher
  • How much truck dispatchers make, along with their earning potential
  • The steps to take to become a truck dispatcher
  • The skills necessary to be a successful truck dispatcher
  • Where to find the training to start your career as a truck dispatcher
How To Become A Truck Dispatcher

What does a truck dispatcher do?

A truck dispatcher is a middleman between a broker and a truck driver. They manage many aspects of the logistics business on behalf of their client, the carrier (truck driver).  

What are the actual responsibilities involved in the day-to-day of a truck dispatcher?

Some of the responsibilities Truck Dispatcher can include:

  • Use load boards and personal connections to locate freight that matches drivers needs
  • Coordinate with brokers about driver status updates and eta’s
  • Relay pick-up and delivery information to truck drivers
  • Map transport routes using specialized software
  • Maintain communication with drivers during cargo transit
  • Schedule cargo pick-up and delivery
  • Monitor transport of cargo to ensure delivery timeliness
  • Conduct negotiations
  • Record and document freight orders
  • Resolve billing issues, document transactions, review truck drivers’ logs
  • Dispatch drivers
  • Track drivers logbook hours

Truck Dispatching Or Freight Brokers: Which Is Which

Another helpful way to think about truck dispatching is to know what is not involved. Truck dispatchers are not freight brokers. These are two separate roles.

Freight brokers are legal entities that work between two parties: shippers and/or manufacturers that need their freight shipped, and carriers that move freight. While freight brokers are legally allowed to represent those two parties, they should not have a personal stake in either one.

This is where the difference between freight brokers and truck dispatchers is clear.

Truck dispatchers or dispatch services for owner-operators can have that direct affiliation with a carrier and in fact are working to support them. Even as a freelance truck dispatchers or independent workers, they are functioning as an employee of that carrier by conducting negotiations on their behalf and handling backlog.

Who Is A Freight Broker? Understanding Trucking Terminology

What Is A Load Board For Truck Dispatchers

Before we go much further, it’s essential to understand what a load board is.

Often either digital matching systems or online marketplaces, load boards designed to help shippers and freight brokers find carriers for their loads while also helping carriers to find additional loads to keep their trucks full and maximize their earnings. The most familiar load boards used in the market are the DAT and TruckStop load boards. Some big brokers also have their own load boards Uber.

How Much Truck Dispatchers Earn Each Year

A truck dispatcher in the United States earns a median salary of $51,176, with the middle 57% earning between $42,806 and $107,015.

Like any profession, what truck dispatchers can earn in a year depends on variables including professional experience, hours worked, and their professional network. Certain agencies reward highly experienced truck dispatchers with higher salaries.

Likewise, a truck dispatcher who stays with the same truck dispatch company for a number of years can obtain a higher income, either through promotions or planned salary increases.

The location of the truck dispatcher influences the amount earned in a few ways. Certain cities and states have a higher volume of traffic, creating a more demanding job that is better compensated. If the truck dispatcher for semi-trucks is working remotely, they may choose to work in a state with different tax laws, allowing for a higher take-home pay.

The Steps To Becoming A Truck Dispatcher

It’s possible to start your career as a truck dispatcher from your own home.

Depending on your level of education, you may already have the necessary prerequisites. The next steps include building your qualifications, improving your profile, and applying for your first job as a truck dispatcher.

These five steps will help you feel confident as you get started on your new career.

It is highly recommended that a truck dispatcher have a high school diploma or GED (high school equivalency). There are also a number of truck dispatching courses available online. The most highly acclaimed and recommend course is TruckDispatcherTraining.com. They provide an intensive, 4-week online program that teaches you how to dispatch trucks without previous knowledge, how to start a dispatch company, and how to find carriers to dispatch.

Guided by experienced instructors, these courses will expose you to more of the daily responsibilities and techniques required for truck dispatching. Especially as you look to stand out amongst other candidates, they can provide a necessary edge.

2. Additional Education

Truck dispatching is a multidisciplinary profession that deals with logistics, transportation, and shipping. Associate’s degrees in one of these related fields will also help to give you an advantage over other applicants.

These degrees can be obtained in just two years at community colleges and technical schools, often with schedules that are convenient for students with other professional or personal commitments. Depending on your interest level, an associate’s degree can also position you as much as halfway toward obtaining a bachelor’s degree. However, this is not a requirement, and you can become a truck dispatcher without higher-level of education.

3. Start Gaining Experience As Truck Dispatcher

There are two types of experience a truck dispatcher needs to gain to build a strong career. The first is relevant industry experience, which can be earned through working in roles in trucking, freight hauling, shipping, and others.

You can do this by reaching out to truck dispatch companies and asking to shadow experienced dispatchers for free. You can also go through the Truck Dispatcher Training Course and learn everything you need through step-by-step training on how to make live calls using load boards. The other type of experience is about the rules and regulations governing the industry, which can be learned on the job or through research. Understanding local, state, and federal laws about freight transportation, driver & load safety, weight limits will allow you to effectively manage any scheduling and freight issues you come across.

4. Develop Your Skill Set

Being a truck dispatcher involves paying close attention to details and communicating regularly. To start, that means developing a way to keep records, document communications (phone calls, emails, text messages, etc.), and schedules organized.

From there, it’s establishing a periodic review of communication documents to see how to improve these processes. By improving telecommunication and written skills, the truck dispatcher becomes more valuable to their agency, helping to lead toward more jobs and a higher salary. Similarly, mastering the dispatching and telecommunications equipment likely to be used by a prospective agency will make the job application process that much simpler.

5. Getting Ready To Apply For A Job

One method to ensure you’re ready and competitive is to reach out for informational interviews. Here, one can ask questions about the work environment, schedule, and as mentioned in the previous bullet point, technology often used.

This type of interview not only leads to a warm connection that can make a candidate the first call when a job opening is posted, but it can give insight into what skills need to be developed to become the best possible candidate.

What Working As A Truck Dispatcher Is Like

Truck dispatchers can work in both central locations, like a company’s office, or remote locations, including their homes. As truck dispatchers are often handling multiple trucks and connecting clients with drivers, the workday is consistently busy.

In addition to communication between the dispatcher and the drivers and updates on shipping times, a dispatcher spends a significant amount of time negotiating transport rates between suppliers and vendors.

As another responsibility for truck dispatchers is finding cost-effective solutions for deliveries, time not spent negotiating is often spent using mapping and routing software to find the fastest and/or most cost-effective route for their drivers.

Because of the demanding nature of being a truck dispatcher, one can expect to be regularly seated or standing at a desk while using a computer and phone.

Truck Dispatch Services

The Skills A Truck Dispatcher Must Have

Finding success as a truck dispatcher means developing and improving a combination of soft and hard skills, including proficiencies related to interpersonal communication, technical skills, and attention to detail, among others.

Here we’ll expand on a few key skills to demonstrate how they come into play during the day-to-day as a truck dispatcher and how they can be improved upon over time.

People skills

Though called people skills, these interpersonal skills include developing your ability to communicate, empathize, and work within a team. Given a good portion of each day is spent negotiating with suppliers and keeping in touch with truck drivers, being able to lead with positivity is critical.

There are many ways to improve these skills, including learning how to listen better, respect cultural differences, and sharing appreciation.

Technical skills

When not on the phone negotiating or providing updates, truck dispatchers are using their computers and cell phones to perform their jobs. This includes using mapping and scheduling software and applications to create efficient, cost-effective routes for drivers. Mastering the regular use of applications to help with organization and cost management, as well as maintaining records for pickups, deliveries, and in-transit cargo, is essential to job performance.

Improving technical skills and computer skills for truck dispatchers can include finding online courses for specific software or applications, speaking with experienced truck dispatchers about their techniques, and reading books on best practices.

Organization and detail

Given the quantity of information a truck dispatcher must organize every day, paying attention to detail is critical to their success. In addition to being able to take in information from multiple different sources about multiple different projects while staying organized, prioritizing those tasks is important. As an example, a supplier may be demanding an update on a price negotiation, but a truck driver in the middle of a delivery may need updated information on a route that could cut down hours from a delivery.

A regular review of one’s processes can lead to improvement. Spending an extra half-hour at the end of the day to understand what went well, what didn’t go well, and what could be improved for the next day will lead to a stronger ability to prioritize and make decisions in the moment.

Problem-solving capacity

Juggling multiple projects and multiple timeframes of varying urgency is simply a part of being a truck dispatcher. Therefore, being able to analyze, assess, and solve potential issues related to shipping and receiving freight is vital. That can include managing the schedules of numerous drivers, keeping track of cargo in-transit, rerouting those drivers and their cargo in case of accidents, weather, or other urgent situations, or finding a last-minute space for a shipment. Mastering these capacities will not only make the day-to-day flow of being a truck dispatcher for semi-trucks easier, it will make the job more satisfying.

While improving at problem-solving takes consistent work, the results can be impressive. Two mental techniques for this improvement include focusing on the solution, which helps to keep one’s mind open to possible paths to take, and clearly defining the problem, which helps to isolate what specifically is causing the issue.

Working For Yourself As A Truck Dispatcher Vs. Working For Truck Dispatch Company

In addition to everything that goes into becoming a truck dispatcher, including navigating load boards, negotiating contracts, and working with carriers, truck dispatchers also need to decide how they want to structure their employment.

The two most common types of truck dispatcher employment are as an employee for a truck dispatch company and as an independent contractor.

Working As A Truck Dispatcher For A Company

Finding opportunities to work as a truck dispatcher for an established truck dispatch service follows the same job application process as most other industries.

Popular job boards like Indeed or SimplyHired will post jobs for truck dispatchers. Check to see if there are any dispatch jobs in your local area or if there are any remote jobs that you could be eligible for. Another option is to go directly to the websites of the companies you’re familiar with and see if they are posting career opportunities there.

If there aren’t any entry-level positions currently being offered, it’s often worth the effort to send along a message or call into the office and inquire about any training opportunities or upcoming entry-level positions that can become available.

Being eligible for these jobs requires the equivalent of a high school diploma, as well as some customer service experience. While there are a number of processes to go through to finally land an interview as a truck dispatcher, many people find that working as an employee allows them to focus on just the job itself.

If you have a more entrepreneurial mindset and want to treat becoming a truck dispatcher as an opportunity to own your own business, then read on.

Truck Dispatch Services

How To Become An Independent Truck Dispatcher

The steps to becoming an independent truck dispatcher involve the training and education to master the necessary duties alongside the marketing and management of your own company.

Though the barrier to entry may be a bit higher than becoming an employee, the rewards in terms of independence, control over your schedule, and financial compensation may justify it.

Whether you have some experience in truck dispatching and are ready to branch out on your own or you want to dive all the way into becoming an independent truck dispatcher for semi trucks, the following steps will help you understand more what it means to be an owner-operator truck dispatcher.

  1. Register The Business

If you’re going to have your own truck dispatcher business, it’s important to make it official by registering your business and naming it. A short, memorable name that includes “independent dispatch” or “dispatching services” makes it clear to your customers what you do. It’s also going to be important as you make a name for yourself online.

After you’ve named your business, apply for your Employer Identification Number (EIN) from the IRS and set up your business’s structure. There are arguments for sole proprietorship, limited liability companies, corporations, and partnerships, but an LLC structure may work best in the early stages.

Contracts are also important, including service agreements, which include your charges and services, and dispatcher-carrier agreements, which explicitly states that the carrier’s insurance will cover you from liability. Having these contracts ready – or at least drafts of them – will get you working faster.

2. Setup Your Website

Since you are your own business, you’ll need to think about marketing. In addition to getting a website that includes your business name (and is ideally a .com), you may consider other social media accounts. Facebook and Instagram accounts can be helpful for establishing who you are, while also facilitating social media advertising. TikTok and Youtube allow you to build audiences, demonstrating your experience and knowledge, and hopefully generating contacts.

Still, your website is where each of these avenues should lead to, as it will contain all of the pertinent information for your business, including your services, rates, and essential contact information.

3. Subscribe to Load Boards 

A fundamental part of truck dispatching is finding quality, relevant loads for your partners and carriers. While you may develop these connections through your marketing efforts, the industry standard is to get a subscription to a high-quality load board.

While free load boards exist, committing to a subscription to industry leading load boards like DAT Load Boards, 123LoadBoard, Direct Freight, TruckStop.com, or Trucker Path means you’ll stay up to date with the latest posts and opportunities. Given that these boards and the subscription access to them provide access to hundreds of thousands of new posts each day, you’ll have plenty to choose from.

4. Make Connections

As much as truck dispatching is about the logistics of freight and shipping, continued success is about relationships. Truck dispatchers work with carriers, shippers, and brokers on a regular basis. You can find these through a number of mediums, including:

      • Directories – There are a number of online directories, like DAT Directory, which list contact information for partners.
      • Advertising – This is where a truck dispatcher’s entrepreneurial side can create advantages. Using paid ads on platforms like Facebook, YouTube, Instagram, and Google will let you target specific companies or people to get your new company in front of them.
      • Existing Communities – Finding Facebook Groups or LInkedIn communities around the type of industry you are interested in can be a useful platform for independent truck dispatcher services. Reach out to the administrator to see if they’ll permit you to share about your new company. You may even be able to offer a discount on your services to make the offer more compelling.
      • Your Audience – If you are participating on social media or regularly sharing content, it is also possible to regularly mention your services to generate leads.

Starting On Your Own As A Truck Dispatcher And Booking Loads

With your business setup and connections to carriers made, the moment has arrived to find them loads.

One way to do so is by posting and sharing the trucks you are working with so that the load board can find a match for you. Another is by performing a manual search, where you’ll input the pertinent data about the truck, special features, origin, and destination.

As you start to work with more and more carriers, know that saving searches will allow you to more efficiently input information. Similarly, you can set alerts which will notify you when a new load that matches your criteria is posted. That will save you time from sorting through the constantly updated pages.

Once that notification comes – or once you see the desired search result – the negotiation begins. Get in touch with the broker, find out the necessary details, and enjoy – you’re on your way to having a successful independent truck dispatcher business.

The Next Steps To Becoming A Truck Dispatcher

We hope this guide has been useful as you plan your development as a truck dispatcher. If you would like to take a Truck Dispatch Training Course to start your dispatching career, we highly recommend going through the 4-week training course at TruckDispatcherTraining.com

If you have any remaining questions about the career or about dispatch services for owner operators, we encourage you to get in touch with the expert team at Truck Dispatch 360.

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Why Owner Operators Hire Truck Dispatch Companies https://truckdispatch360.com/why-owner-operators-hire-truck-dispatch-companies/ https://truckdispatch360.com/why-owner-operators-hire-truck-dispatch-companies/#respond Fri, 04 Feb 2022 19:14:39 +0000 https://truckdispatch360.com/?p=2795 Read More »Why Owner Operators Hire Truck Dispatch Companies]]>

Why Owner Operators Hire Truck Dispatch Companies

How To Choose A Dispatch Service For Owner Operators

On the road to becoming a successful owner-operator, you’ll need to answer an important question: should you manage your own dispatching or outsource to a dispatch service provider? Depending on your specific needs and goals, you’ll have to make the choice that best suits you and the future of your business.

In this post, we’ll take a deep dive into everything you need to know about using a dispatch service, whether you should try self-dispatching, and how to make the right choices for your long-term success.

Truck Dispatch Services

How Do Dispatch Services for Owner-Operators Work?

Truck dispatch services help owner-operators handle their freight by locating loads, establishing relationships with brokers, handling paperwork, and creating efficient routes for drivers. Dispatchers can even perform additional tasks like tracking driver hours and reviewing their logs, improving your relationships with shippers, helping to ensure motor carrier compliance, and much more.

One important note to highlight is that dispatch services aren’t the same as freight brokers. Where a broker acts as a legal entity or middle-man connecting a carrier to a manufacturer or shipper, a dispatcher works solely on behalf of the carrier.

For most owner-operators, the number one factor in deciding whether or not they want to use a dispatch service comes down to cost. Since dispatch services receive a portion of your earnings from every load, these costs can add up quickly for smaller operations. Keep in mind that most dispatch services charge upwards of 10 percent for each load they book, while others may charge a simple flat rate.

How Dispatchers Help Owner-Operators Succeed

After you’ve signed up with a Truck Dispatch Company, it’s up to your dispatcher to get quickly up to speed on your business and the types of loads that best suit you. Then, they’ll work to find the highest quality loads possible that will complement your equipment, driving preference, and abilities. Many dispatchers have existing connections they can tap to find ideal loads for you – or they can use load boards to find the perfect freight in much the same manner as owner-operators do on their own.

Dispatchers tend to be experts on all details of the freight transportation business. They have more insights on the market, best routes, and negotiations. By using load boards such as the DAT board or TruckStop, they can post your trucks on the board for brokers to reach out and/or directly reach out to brokers that have loads posted to find the right match for you. With the right information about your trucks, lanes, origin, and destination, they can quickly and easily find you the loads you need to keep your business running smoothly at all times. A great dispatcher will always have your loads pre-booked so that you know exactly how to manage your time.

Benefits of Dispatch Services for Owner-Operators

There are many benefits of hiring a truck dispatch company. Below are just a few: 

Should Owner Operator Try Self-Dispatching?

Some small trucking companies can indeed benefit from self-dispatching, but it’s certainly not for everyone. The most important deciding factor on whether you can self-dispatch as an owner-operator is whether you’re willing to spend the time searching for your own freight, handling all back-office tasks, and scheduling. You’ll also need to be savvy at customer service and negotiations with brokers. To learn more about how to become a truck dispatcher, taking a truck dispatcher training course will be extremely beneficial.

If you can handle all of that, you can save money because all earnings from shipments will go directly to you without having to pay a percentage to a dispatcher. By building your own relationships with manufacturers and shippers, you can also develop skills that will help you in the long-term future of your business – especially if you plan to continue on your own. Many owner-operators get into the industry because they want to be fully self-reliant, so self-dispatching may be just right for you.

However, if you’d rather focus entirely on making money in your truck, a dispatcher can reduce your administrative workload while ensuring you spend the optimal amount of time on the road. Full-service truck dispatching companies enable owner-operators to compete with the largest transportation fleets in the nation on the best possible schedules for their lives and livelihoods.

Choosing the Right Owner-Operator Dispatch Service

Deciding on the best dispatch service for you as an owner-operator comes down to the services you know will provide the most benefit for your business. Whether you primarily need help finding loads, managing back-office tasks, negotiating with shippers and manufacturers, building new relationships, or all of the above, you should go into your decision-making process with these needs in mind.

Then, you should look for recommendations and positive reviews for available dispatchers. Find out which dispatch service providers your trusted peers use, then look online for reviews of those dispatchers to compare them to what you’ve heard about them. Search through their websites to see if they specialize in the services, you require most, then take their pricing into consideration. Will you be able to afford the dispatch service charge per load in addition to everything else it costs to efficiently run your business?

Ultimately, it’s your choice whether a truck dispatch service is right for your business. Owner-operators are incredibly self-sufficient and self-motivated individuals who know what’s best for them, no matter where the road takes them.

If you’re an owner-operator interested in learning more about dispatch services, we welcome you to reach out to the team at Truck Dispatch 360. We’re happy to walk you through every step of the process while ensuring the lowest service fees in the industry as we work every day on your behalf. Give us a call at (404)987-8447 today!

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